How Till Payments Helped Transition Their Merchants Over to PCI v4 Early
“I’m Dawn Martinez, and I work with Till Payments–a Nuve company–managing their operations. I’m the director of payment operations, which also includes managing the PCI merchant programs.”
“Longer than I care to admit. I have done PCI since 2004, when it first began, so twenty years.”
“I worked with SecurityMetrics before when I was working at a different processor, for about ten years. Then I joined Till Payments and have worked with SecurityMetrics again for the past two years.”
“I didn’t have any concerns as we had already gone through a reading of PCI v4.0 couple of times and had talked about it. I personally have always been more on the proactive side than the reactive side.
So, I actually requested that we start our program early on February 1st with the 4.0 standard. We had notified all of our partners and merchants to advise them that beginning February 1st, they would have to start validating against 4.0.”
“Good customer service.
A team that is going to be able to speak to the level of merchant understanding and knows where the merchant’s coming from.
In my experience with SecurityMetrics, the customer service teams have always been excellent at explaining on the merchant level and answering the questions as they come in.”
“Yes, there are a lot of options within the actual PCI program portal that are nice to have as a manager. I like a lot of the flexibility within the dashboard because from a management perspective, being able to run ad hoc reports and being able to save them is important. “
"Honestly, I haven’t gotten any escalations at all regarding
4.0. Once we made the announcement and told everybody that they were going to have to do it, we haven’t received any escalations saying, ‘this is too difficult. I am stuck here. I can’t move on.’
I know we’re gearing up for future data requirements in 2025 and hopefully, we can make 2025 as seamless of a transition. But, we are feeling pretty good about the updates to our portal, and grateful it hasn’t been that big of a deal for our merchants. Even though version 4.0 sounds scary, it doesn’t need to be scary.”
“Absolutely, I would recommend them. I have always recommended SecurityMetrics since I began working with you. “
“You’re very easy to work with, and you have my number one wanted quality: excellent customer service.”
“Your bread and butter are the level four merchants. You do an excellent job, and I’ve been on the other side of doing service provider validation with a ROC and everything. You guys do that very well also.
But mostly, I appreciate the job you do with level four merchants, just being able to talk them through the process and understand the necessity of becoming PCI-compliant and validated. “
.svg)
