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PCI Program for Acquirers and ISOs

PCI Program for Acquirers and ISOs

It’s easy to start your PCI Program and even easier to see the difference it makes in merchant compliance.

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SecurityMetrics simplifies PCI programs – giving you a Customer Success Manager who walks you to success and a hands-free experience for you and your merchants.

Experience A PCI Program That Reduces Attrition

Merchants need clear, straightforward education with a simplified PCI experience to succeed and be satisfied with their PCI program.

SecurityMetrics has 20+ years of payment data security experience and will help you reduce attrition by creating a better PCI experience for your merchants.

 

Reduce Your PCI Workload With An Experienced Customer Success Manager

Merchant PCI compliance is a difficult task to handle on your own. Your assigned customer success manager responds to your requests quickly, helps you meet PCI program goals, and reaches specific groups of your merchants with targeted email campaigns. 

SecurityMetrics reduces the amount of time you spend contacting merchants and answering questions. Your merchants will be given ongoing support and education, so they can be confident in their compliance efforts.

Track Merchant Success

Using your PCI Partner+ online portal, you can manage and keep track of the success of each merchant enrolled in your program. Using the executive dashboard, you can deep-dive into your program progress, generate specific reports, visualize campaign enrollments, and see merchant outreach emails.

Partner+ Portal includes SecurityMetrics FastPass, which allows you to create customized question flows, auto-populate the PCI questionnaire, and increase your scoping accuracy. You are also provided with SecurityMetrics Touchpoints, a tool that allows you to ask merchants for data points outside of PCI.

A screenshot of SecurityMetrics FastPass that's used for acquirers and ISOs to help improve their merchant security

Generate Revenue with SecurityMetrics Add-On Products

SecurityMetrics offers additional products that can increase your revenue and add value to your merchants, such as:  

 

 

Reasons To Use SecurityMetrics PCI Program

SecurityMetrics FastPass

FastPass is a customized scoping tool that streamlines the PCI process by pre-populating merchant’s answers to SAQ questions.

 

 

Award-Winning Support

SecurityMetrics support agents are available 24/7, along with live chat, email support, and a self-serve merchant portal. Merchant calls are answered within 18 seconds, on average.

 

Simplified SAQ Language

SecurityMetrics simplifies the language in SAQs so you can increase merchant completion rates by asking the easiest questions first and reducing their frustration levels.

Online Merchant Self-Service Portal

Merchants can understand their compliance requirements and save time using the online portal to track, manage, and validate their compliance.

 

Full-Service Vendor

SecurityMetrics is a full-sized vendor with experience beyond just PCI compliance including penetration testing, incident response, ecommerce security, security training, and more. Your PCI contact will work with other experts to handle any potential merchant processing scenario.

Customer Success Manager

To save you time and resources you are assigned a customer success manager that oversees your data, reporting, system access, compliance campaigns, and more.

 

Partner+ Portal

Using your online portal you will be able to manage and keep track of your program, easily visualizing overall merchant compliance and success.

Program Features
PCI Program
Basic
PCI Program
Managed
Online Portal
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Merchant PCI SAQ
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FastPass SAQ Pre-Population
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Unlimited Quarterly ASV Scanning
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Premium Service Warranty
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24/7 Technical Support
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Partner+ Portal
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Email Communication Campaigns
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Assigned Customer Success Manager
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Proactive Outbound Phone Technical Support
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Proactive Outbound Phone Enrollment
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Anti-Malware & Antivirus Software
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Here's What Our Customers Are Saying

Jerri Prosch, Lehr Middlebrooks & Vreeland, P.C.

In the past couple of days I have needed to talk to people in Renewals, Technical Support and Scan Technicians. Everyone, without exception, has been very pleasant to deal with and very helpful! My encounter with each person has been so outstanding that I just wanted to let you know what a super job you are doing. Whatever you are doing to train your people is working. Keep up the good work! Thanks to everyone for making my time spent with you so helpful and pleasant!

Julian Paolucci, Skechers USA, Inc.

I am quite impressed with your UI and your demystification of PCI choices and criteria. I've been steeping in PCI since 1.0, and this is the most user-friendly and clear presentation I've seen for merchants with little or no PCI understanding. Kudos!

Ryan Murray, North Valley Bank

SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.

Norman Bhalla, Five Star Merchant Services

I want to thank SecurityMetrics for providing a valuable service of helping and guiding our merchants through the process of PCI compliancy. Our merchants have experienced very professional and hands-on service from your team with enrolling and certification processes.

John Wadsworth, Higher Standards, Inc.

SecurityMetrics has taken a very complicated process and made it simple. They have been very responsive in helping our merchants become PCI validated, as well as taking whatever time was necessary to help the merchants understand the reason behind PCI DSS and how it benefits them and more importantly their clients. Thanks to SecurityMetrics and how they have assisted our merchants, we have had to deal with very few questions in getting our merchants PCI DSS compliant.

Shelly Wells, Cornerstone Credit Services

Where so often 1-800 phone calls can be nothing but an experience in expanding your patience level, the responses I've received from SecurityMetrics have been completely opposite. Where merchants have been confused or frustrated, I've seen the support staff there be patient, warm and understanding, and above all, I've seen your employees be very personable and treat each person on the phone as a friend. That is completely unusual in my experience, and very appreciated.

Resources

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Related Links

  • Guide SecurityMetrics Guide to PCI DSS Compliance

    The SecurityMetrics Guide to PCI DSS Compliance will help you understand current PCI requirements and trends, so that you can better protect data from inevitable future attacks.

  • Academy SecurityMetrics Academy

    Academy contains videos, quizzes, and external resources on topics like security policies and encryption. Our intent is to help SMBs like franchisees, small merchants, and healthcare practices address specific cybersecurity risks businesses may face.

  • Guide SecurityMetrics Guide to HIPAA Compliance

    We intend our guide to be a “deskside” reference for the day-to-day and recurring demands of HIPAA compliance. It’s meant to strike a balance between generally informative and specifically practical. Those who use our guide report that it is “thorough and detailed-oriented. Very helpful.”

  • Podcast SecurityMetrics Podcast

    The SecurityMetrics Podcast is intended to help businesses of all sizes as well as individuals–whether security professionals or not. We want to break security concepts down well enough that anyone can understand the top cybersecurity threats and how to deal with them.

     

  • SecurityMetrics Summit

    This recorded event is for all businesses that need solutions for cybersecurity, data protection, PCI DSS, HIPAA, and other types of compliance (HITRUST, GDPR, CCPA). Summit is ideal for those working in universities, retail, government, acquiring banks, and the healthcare industry. If your job includes anything related to compliance, payment card data, or cybersecurity, this is a must-watch event.

     

  • Threat Intelligence Center Feed

    SecurityMetrics Threat Intelligence Center analysts monitor current cybercriminal trends to give you weekly news reports and trending threat insights straight to your inbox, including: bi-monthly cybersecurity video-podcast, current data breaches, cybersecurity news, and technical advice to keep your system hacker-free.

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