What Our Customers Are Saying About Us

SecurityMetrics has been good to work with. The law can be overwhelming but my support advisor did a great job of taking me through things step by step. There is still a lot I need to do on my own but at least I know what to do and how to do it.

Simply stated they take "ownership" of their client's welfare - a very rare quality to find in today's private sector culture.

SecurityMetrics gave me the support and help to quickly review my HIPAA compliance.

Templates were pre-made which made it easy for me to write the policies.

I love that I can send an email with a request or question and they are so fast to respond and get back to me.

They have deep knowledge of the PCI compliance regulations and were able to look at our system architecture and infrastructure and quickly assess what tests and audits need to be performed.

SecurityMetrics helped me navigate through the maze of compliance issues. Excellent customer service!

I loved SecurityMetrics. They have the best resources when it comes to PCI and HIPAA compliance and their customer service is unmatched.

You relieved me and all of us at Orbis, of the heavy burden of dealing with PCI and some very PCI-skeptical merchants.

Maintaining PCI compliance is extremely important with large scale ecommerce applications. SecurityMetrics makes the process of getting compliant extremely easy...I'd highly recommend them to anyone looking to build and maintain a secure environment.

Premiere Sports Travel engaged with a new partner in early 2009. PCI compliance was a major component of ensuring this partnership was possible. We started our account with SecurityMetrics in September 2009, and quickly realized we had a lot of work ahead of us. The relevance of ensuring proper ecommerce website security and protecting card holder data continues to be paramount for our organization, and we could not manage this process better without the reporting tools and excellent technical expertise provided by SecurityMetrics.

I like that they take care of all of our PCI needs. We don't have to work with multiple vendors to complete our annual tasks and audit.

Excellent. Super friendly and knowledgeable. PCI compliance is so not fun. SecurityMetrics made it quick and painless.

SecurityMetrics has provided our clients with a high level of expertise, professionalism and service for PCI compliance...SecurityMetrics takes the complexity of PCI compliance and then rolls it into a simplified process.

Easy to follow instructions to complete training. I feel our business is more secure after the training.

Awesome app Great app! After running the scan it notified me that my iOS was out of date. Has lots of other good information as well. Thanks SecurityMetrics!

SecurityMetrics has taken a very complicated process and made it simple.

Quick, easy, effective. This is a great app that helps make safety precautions quick and easy for those who handle sensitive data on their cell phones, would recommend it to anyone using their devices this way. Security is a necessity in these days.

I wanted to let you know that every experience I've had has been very positive, professional, and friendly.

You relieved me and all of us at Orbis, of the heavy burden of dealing with PCI and some very PCI-skeptical merchants.

Security Metrics is a great program. It is easy to use and permits compliance to HIPAA and securing confidential information.

The perimeter scan product we use is easy to use with a nice interface, reasonably priced, and has good customer support.

We recently went through our first PA-DSS certification. The crew at SecurityMetrics was fantastic to work with. The staff is extremely skilled and knew exactly what was needed to prepare for our certification. Anytime an issue raised its head, our assessors were always there with suggestions to correct the issue. All of our calls and emails were returned in a timely manner, and deadlines were met. Our onsite assessment was professionally completed ahead of schedule. We believe that the SecurityMetrics Assessors understand the payment card industry and how software engineers write code to process cards, making the entire process much easier for our company. We will continue to use SecurityMetrics in the future and highly recommend them to anyone considering their services.

I've worked with SecurityMetrics on a number of websites and I've found your company to be of the highest professional standard. I've also had some excellent, caring, and patient help with many a difficult security scan.

The WIM product has allowed us to help our smallest, most vulnerable merchants identify and address data security issues quickly. Our conversations have been much more meaningful as a result of this analysis.

Used SM for Intuit PCI compliance. Had to speak with their support twice, both times I got friendly knowledgeable people who took the time to help me not only understand but also based on my CC processing usage disabled a component that wasn't required

SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.

Maintaining PCI compliance is extremely important with large scale e-commerce applications. SecurityMetrics makes the process of getting compliant extremely easy. SecurityMetrics has been routinely testing us for the past two years. They make it very easy to be compliant and help with the potentially dangerous process of handling credit card and other sensitive information. I'd highly recommend them to anyone looking to build and maintain a secure environment.

SecurityMetrics representatives are excellent at communication, knowledgeability, response times, and project ownership.

I am quite impressed with your UI and your demystification of PCI choices and criteria. I've been steeping in PCI since 1.0, and this is the most user-friendly and clear presentation I've seen for merchants with little or no PCI understanding. Kudos!

I found that working with SecurityMetrics was well worth my time. I gained very valuable information. We have advanced our HIPAA compliance and will continue to. The SecurityMetrics support advisor was patient, explained things very well and answered any questions I had on the requirements. I feel my time was very well spent.

SecurityMetrics' Pen Testing has definitely helped us improve our network security in ways I could have never imagined. You just don't know what you don't know. I am absolutely confident in their team's abilities and my experience has led me trust them implicitly as a security partner. Their depth of understanding is impressive, and their professionalism is unmatched.

On behalf of all of us here at Orbis Payment Services, I wanted to take this opportunity to thank you for your outstanding help with our PCI compliance program. When there were issues to be dealt with, you brought solutions. When nerves were frayed, you brought calm. I hope we have the privilege of working with you for a long time.

Quick and easy to use. The app downloaded and installed very quickly. The scan only took about twenty seconds to complete and came back with easy to review results. I fixed two of the six found vulnerabilities before running a second scan which now shows four vulnerabilities remain. Solid app.

Great company to help you become PCI DSS Compliant. If you have a website of any type or industry this company will help you achieve compliance.

[GDPR Defense] was simple and easy and not expensive for my company. With the help of SecurityMetrics we completed it with no hassle. Thank you [for the] technical help.

SecurityMetrics updated me, we reviewed office policies, and they gave me educational advice for the practice I manage. They spent a great deal of time with me so I felt confident and comfortable. I feel they went above and beyond. Thank you SecurityMetrics!

The peace of mind they provide by staying on top of evolving compliance standards is invaluable to our business operations.

I want to thank SecurityMetrics for providing a valuable service of helping and guiding our merchants through the process of PCI compliancy. Our merchants have experienced very professional and hands-on service from your team with enrolling and certification processes.

You guys made our PCI audit as easy as pie for us and anytime we had any sort of issue or problem... My team and I had an amazing learning experience with this whole process and Dustin with the rest of the SecurityMetrics team made a potentially very stressful situation into a smoothly executed project. My most sincere thanks.

PCI seems daunting - regardless of who you are - SecurityMetrics deployed professional, reliable and trustworthy people who enabled us to not only get through the process with ease, but also to educate us how to manage, control, and implement our strategy in the future.

PANscan runs light on our system. The search criteria detects the card info from all types of files and it's easy to transfer between clients. It’s very user friendly and easy to navigate.

We are a UK-based company, but our operations are in Italy. When we looked for a QSA we had few challenges to find "the right" partner, since we had few issues to overcome: English language, no PCI DSS knowledge, time zone etc. It was critical to partner with a company that has a "partnership" attitude rather than "assessor" attitude. SecurityMetrics has guided us with a straightforward framework since the first day, and supplied several example of documents, which were very useful. Once we achieved the PCI DSS accreditation, the assessors were still there to answer for any query we needed.

We have been customers of SecurityMetrics for about eight years. We are so impressed with the patient and professional way that their staff treats customers. They do not hurry, seem tired, act annoyed or too busy to work with their customers. Every person I spoke to was great!

SecurityMetrics has taken a very complicated process and made it simple. They have been very responsive in helping our merchants become PCI validated, as well as taking whatever time was necessary to help the merchants understand the reason behind PCI DSS and how it benefits them and more importantly their clients. Thanks to SecurityMetrics and how they have assisted our merchants, we have had to deal with very few questions in getting our merchants PCI DSS compliant.

SecurityMetrics executes their assessment with speed and precision. Using a multitude of tools, SecurityMetrics covers a wide range of potential vulnerabilities with an in-depth Penetration Testing system. Their highly trained engineers conduct and communicate the step-by-step process and eliminate the guesswork. The test report is completely broken down into vulnerable items, exploit potential and remediation steps, all in full color with tables and graphs, helping to speed up the overall PCI process. We appreciate the time, interest and detail SecurityMetrics takes in helping our company maintain our annual PCI certification.

Great app. The app let's me rest assure that my sensitive information is safe on my phone.

SecurityMetrics spent a great deal of time with me so that I felt confident and comfortable. I feel they went above and beyond. THANK YOU SECURITYMETRICS!

SecurityMetrics is the most retail friendly solution. At the small business level, frequently the person that has to interface with the tool is an owner or someone who has financial responsibility, but they may not necessary be technically savvy with using online tools. We believe SecurityMetrics meets that need better than anyone else we've seen.

We've been extremely happy with the high level of support, simplicity and follow through from SecurityMetrics.

Great help in training employees and managers.

The person that I spoke with was very thorough and explained any questions that I didn't understand.

The SecurityMetrics QSAs are engaging and assistive. Their efforts to schedule remote or onsite visits while accommodating business needs are truly appreciated.

SecurityMetrics was very kind and patient with me when reporting my PCI compliance. My agent spent a great deal of time with me so I felt confident and comfortable. I feel they went above and beyond. Thank you SecurityMetrics!

SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.

SecurityMetrics takes the complexity of PCI compliance and then rolls it into a simplified process for all of our merchants.

Where so often 1-800 phone calls can be nothing but an experience in expanding your patience level, the responses I've received from SecurityMetrics have been completely opposite. Where merchants have been confused or frustrated, I've seen the support staff there be patient, warm and understanding, and above all, I've seen your employees be very personable and treat each person on the phone as a friend. That is completely unusual in my experience, and very appreciated.

Quick and useful. I couldn't believe that Mobile found a few errors. I now need to fix them! Very glad to have this!

After dealing with a number of QSA auditors, we found SecurityMetrics offered the most helpful and practical PCI advisement. We are delighted to work with them as we continue to strengthen our PCI environment.

PANscan has given us the verification that we are not inadvertently storing PANs. The options to output text files and choose folders to scan were all very helpful and allowed us to use PANscan efficiently in our environment.

SecurityMetrics helped us so much with the intricacies of HIPAA compliance that I feel 100 percent confident that all of our i's are dotted and t's are crossed!

These guys do a great job of helping us get and remain compliant to current security standards. They have a section that helps you understand dense technical language so you can respond appropriately.

Customer Service is excellent. They don't expect me to be an expert at online security, and they patiently explain what I need to understand to select and maintain the correct level of compliance. Very small business friendly!

SecurityMetrics has been a great help to my business and took a great deal off of my shoulders. The staff is terrific to work with. Thank you!

HIPAA and security compliance is definitely the most confusing part of my job, but SecurityMetrics took the time to break it down and make it easier for me to put a plan in place. Now our practice is on the road to compliance. If you're not working with SecurityMetrics yet, you should be.

I appreciate the expert help from SecurityMetrics as our office worked through understanding HIPAA regulations. The staff was knowledgeable and very helpful. The validation process went off without a hitch!

Our experience with SecurityMetrics, from initial discussions, to planning, to implementation was very well organized, detailed, and ultimately achieved our PCI directive in the shortest timeframe possible. SecurityMetrics worked diligently and respectfully throughout the process – even working over what was expected to ensure SuitePay met its goals.

We’ve been using SecurityMetrics for our onsite PCI audits for more than 10 years now. We have continued to come back and return to SecurityMetrics due to the value that has been supplied by them. SecurityMetrics has been around long enough now and they’ve been one of the top providers when it comes to PCI compliance, that I know they’re in it for the long haul.

Their team is professional, respectful, and collaborative. They honor the rules of engagement, communicate clearly, and approach the work as a true partnership rather than just running tools and sending raw output.

In the past couple of days I have needed to talk to people in Renewals, Technical Support and Scan Technicians. Everyone, without exception, has been very pleasant to deal with and very helpful! My encounter with each person has been so outstanding that I just wanted to let you know what a super job you are doing. Whatever you are doing to train your people is working. Keep up the good work! Thanks to everyone for making my time spent with you so helpful and pleasant!

We were impressed with every aspect of the experience. While audits are never fun, the experience was positive and educational for our entire organization. The QSA was clearly an expert in this field and conducted the entire engagement professionally. We’re quite happy to be publicly associated with a leader in the security industry.

I recently used Security Metrics to help me with achieving PCI Compliance and could not have been happier with the experience that my representative provided.

As a business owner, it's hard to wear all the hats, and as a dentist I want to be removed from the technology in my office that is not patient-oriented. SecurityMetrics Pulse gives me peace of mind knowing that my patients' information is being protected, and that's just one less thing I have to worry about.

We had never done any type of PA-DSS certification before, and the SecurityMetrics walked us through the process, step-by-step, ensuring that we were going down the correct path, providing the appropriate documentation, and would meet our internal deadline. The feedback we received from the SecurityMetrics team was invaluable! When our Security Analyst was on site, the several-day process went very smoothly. Thanks to the hard work of the SecurityMetrics team, we received our certification by our internal deadline date. We look forward to working with SecurityMetrics again once we re-validate next year!

The relevance of ensuring proper ecommerce website security and protecting card holder data continues to be paramount for our organization, and we could not manage this process better without the reporting tools and excellent technical expertise provided by SecurityMetrics.

SecurityMetrics has taken the worry out of compliance. They worked hand in hand with my Information Technology Specialist providing an action plan after performing an in-depth risk analysis.

SecurityMetrics gave me the support and help to quickly review my HIPAA compliance. A great and easy experience.

Having SecurityMetrics thoroughly test our application through manual penetration testing helps us find logic and design flaws that we wouldn’t have found due to groupthink.

SecurityMetrics has been invaluable in guiding our office in the process of HIPAA compliance along with PCI compliance. Every team member has been professional, knowledgeable, and prompt with service. An exceptional experience all around!

SecurityMetrics is an integral part of the team in our PCI program. We depend on the assessors to make sure that we stay on the compliance track. They do it with developing relationships across campus, discussing upcoming projects or application changes, and being available to us for consulting. They are knowledgeable, helpful and help us keep the campus engaged by their friendly demeanors.