What Our Customers Are Saying About Us

I like that they take care of all of our PCI needs. We don't have to work with multiple vendors to complete our annual tasks and audit.

When I first interacted with SecurityMetrics regarding my concerns about becoming PCI DSS compliant I had massive reservations. They were professional and helpful. I'm now PCI DSS compliant because of their guidance.

People and security first, that's what we love most about SecurityMetrics' approach to navigating regulatory compliance, including PCI DSS 4.0.1. They've transformed security from an annual audit event into an ongoing commitment, we maintain regular monthly communication with their team, ensuring we stay audit-ready while keeping a genuinely secure and protected environment for our cardholders and merchants year-round.

We recently worked with SecurityMetrics for a PCI compliance scan of our website. Their team was very helpful and guided us through the necessary operating system patches. Great support and clear communication throughout the process.

I could not have completed my PCI Compliance SAQ Questionnaire without the help of Security Metrics. SecurityMetrics walked me through each question, explained the meaning, clarified everything for me in a way that I could understand in order to answer each question.

What I like best about SecurityMetrics is the friendliness and professionalism of their staff. Our assigned QSA is always very knowledgeable and takes the time to explain requirements clearly, helping ensure our company remains fully compliant. The personalized support and expertise they provide make the PCI audit process far less stressful and much more efficient.

The SecurityMetrics support Team was a huge help to us in completing our annual PCI Compliance certification. SecurityMetrics saved us a ton of time too. They were absolutely clear in their statements and they articulated all of the steps so well for us. SecurityMetrics took time to really walk us through the process of updating our compliance certificate. Great example of old fashion customer service.

The ease of using a portal to review scripts, authorize or decline scripts with a justification, options to download inventories / scans, when I do have an issue I am able to reach out to SecurityMetrics who does respond and helps us to get issues resolved.

These guys do a great job of helping us get and remain compliant to current security standards. They have a section that helps you understand dense technical language so you can respond appropriately.

They honor the rules of engagement, communicate clearly, and approach the work as a true partnership rather than just running tools and sending raw output. The final report was clearly written by a human expert: well-organized, insightful, and free from the generic, bloated format. SecurityMetrics allowed us to have both our penetration testing and ASV vulnerability scanning handled under one roof.

They have deep knowledge of the PCI compliance regulations and were able to look at our system architecture and infrastructure and quickly assess what tests and audits need to be performed. They are also very accommodating to our timeline.

The SecurityMetrics QSAs are engaging and assistive. Their efforts to schedule remote or onsite visits while accommodating business needs are truly appreciated.

Simply stated they take "ownership" of their client's welfare - a very rare quality to find in today's private sector culture.

SecurityMetrics consistently makes PCI compliance easy to understand and navigate. Their team is professional, highly knowledgeable, and always quick to respond when we have questions or need assistance. The peace of mind they provide by staying on top of evolving compliance standards is invaluable to our business operations.

Great company to help you become PCI DSS Compliant. If you have a website of any type or industry this company will help you achieve compliance.

SecurityMetrics representatives are excellent at communication, knowledgeability, response times, and project ownership.

Customer Service is excellent. They don't expect me to be an expert at online security, and they patiently explain what I need to understand to select and maintain the correct level of compliance. Very small business friendly!

Used SM for Intuit PCI compliance. Had to speak with their support twice, both times I got friendly knowledgeable people who took the time to help me not only understand but also based on my CC processing usage disabled a component that wasn't required

My business dealings with Security Metrics have been great. Interactions were professional, pleasant, and yielded surprisingly fast results. It's been a pleasure.

Excellent. Super friendly and knowledgeable. PCI compliance is so not fun. SecurityMetrics made it quick and painless.

SecurityMetrics made this process much more pleasant than we imagined it would be. They assisted my company with our PCI compliance process and I am grateful that they were the company I spoke with. Great attitude. Their ability to be patient and understanding is unmatched. Thank you SecurityMetrics.

I recently used Security Metrics to help me with achieving PCI Compliance and could not have been happier with the experience that my representative provided. Thank you for making this process streamlined and easy! I really appreciate it and can't recommend SecurityMetrics enough! A+ and 5-Stars!!!

Great people and some great products. Best ASV scanning results

Security Metrics is a great program. It is easy to use and permits compliance to HIPAA and securing confidential information.

We were impressed with every aspect of the experience. While audits are never fun, the experience was positive and educational for our entire organization. The QSA was clearly an expert in this field and conducted the entire engagement professionally. We’re quite happy to be publicly associated with a leader in the security industry.

Where merchants have been confused or frustrated, I've seen the support staff there be patient, warm and understanding, and above all, I've seen your employees be very personable and treat each person on the phone as a friend. That is completely unusual in my experience, and very appreciated.

We have been customers of SecurityMetrics for about eight years. We are so impressed with the patient and professional way that their staff treats customers. They do not hurry, seem tired, act annoyed or too busy to work with their customers. Every person I spoke to was great!

We believe that the SecurityMetrics Assessors understand the payment card industry and how software engineers write code to process cards, making the entire process much easier for our company. We will continue to use SecurityMetrics in the future and highly recommend them to anyone considering their services.

We are a UK-based company, but our operations are in Italy. It was critical to partner with a company that has a "partnership" attitude rather than "assessor" attitude. SecurityMetrics has guided us with a straightforward framework since the first day, and supplied several example of documents, which were very useful.

We’ve been using SecurityMetrics for our onsite PCI audits for more than 10 years now. We have continued to come back and return to SecurityMetrics due to the value that has been supplied by them. SecurityMetrics has been around long enough now and they’ve been one of the top providers when it comes to PCI compliance, that I know they’re in it for the long haul.

SecurityMetrics walked us through the PA-DSS certification process, step-by-step, ensuring that we were going down the correct path, providing the appropriate documentation, and would meet our internal deadline. The several-day process went very smoothly. Thanks to the hard work of the SecurityMetrics team, we received our certification by our internal deadline date.

You guys made our PCI audit as easy as pie for us and anytime we had any sort of issue or problem... My team and I had an amazing learning experience with this whole process and Dustin with the rest of the SecurityMetrics team made a potentially very stressful situation into a smoothly executed project. My most sincere thanks.

We've been extremely happy with the high level of support, simplicity and follow through from SecurityMetrics.

SecurityMetrics is the most retail friendly solution. At the small business level, frequently the person that has to interface with the tool is an owner or someone who has financial responsibility, but they may not necessary be technically savvy with using online tools. We believe SecurityMetrics meets that need better than anyone else we've seen.

The person that I spoke with was very thorough and explained any questions that I didn't understand.

SecurityMetrics spent a great deal of time with me so that I felt confident and comfortable. I feel they went above and beyond. THANK YOU SECURITYMETRICS!

Templates were pre-made which made it easy for me to write the policies.

SecurityMetrics' Pen Testing has definitely helped us improve our network security in ways I could have never imagined. You just don't know what you don't know. I am absolutely confident in their team's abilities and my experience has led me trust them implicitly as a security partner. Their depth of understanding is impressive, and their professionalism is unmatched.

The WIM product has allowed us to help our smallest, most vulnerable merchants identify and address data security issues quickly. Our conversations have been much more meaningful as a result of this analysis.

The perimeter scan product we use is easy to use with a nice interface, reasonably priced, and has good customer support.

SecurityMetrics has been good to work with. The law can be overwhelming but my support advisor did a great job of taking me through things step by step. There is still a lot I need to do on my own but at least I know what to do and how to do it.

SecurityMetrics has been a great help to my business and took a great deal off of my shoulders. The staff is terrific to work with. Thank you!

SecurityMetrics has been very responsive in helping our merchants become PCI validated, as well as taking whatever time was necessary to help the merchants understand the reason behind PCI DSS. Thanks to SecurityMetrics, we have had to deal with very few questions in getting our merchants PCI DSS compliant.

SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.

SecurityMetrics has taken the worry out of compliance. They worked hand in hand with my Information Technology Specialist providing an action plan after performing an in-depth risk analysis.

SecurityMetrics gave me the support and help to quickly review my HIPAA compliance.

SecurityMetrics is an integral part of the team in our PCI program. We depend on the assessors to make sure that we stay on the compliance track. They do it with developing relationships across campus, discussing upcoming projects or application changes, and being available to us for consulting. They are knowledgeable, helpful and help us keep the campus engaged by their friendly demeanors.

SecurityMetrics has been invaluable in guiding our office in the process of HIPAA compliance along with PCI compliance. Every team member has been professional, knowledgeable, and prompt with service. An exceptional experience all around!

SecurityMetrics helped me navigate through the maze of compliance issues. Excellent customer service!

SecurityMetrics helped us so much with the intricacies of HIPAA compliance that I feel 100 percent confident that all of our i's are dotted and t's are crossed!

SecurityMetrics has provided our clients with a high level of expertise, professionalism and service for PCI compliance...SecurityMetrics takes the complexity of PCI compliance and then rolls it into a simplified process.

Using a multitude of tools, SecurityMetrics covers a wide range of potential vulnerabilities with an in-depth Penetration Testing system. Their highly trained engineers conduct and communicate the step-by-step process and eliminate the guesswork. The test report is completely broken down into vulnerable items, exploit potential and remediation steps, all in full color with tables and graphs, helping to speed up the overall PCI process.

Quick, easy, effective. This is a great app that helps make safety precautions quick and easy for those who handle sensitive data on their cell phones, would recommend it to anyone using their devices this way. Security is a necessity in these days.

On behalf of all of us here at Orbis Payment Services, I wanted to take this opportunity to thank you for your outstanding help with our PCI compliance program. When there were issues to be dealt with, you brought solutions. When nerves were frayed, you brought calm. I hope we have the privilege of working with you for a long time.

PANscan has given us the verification that we are not inadvertently storing PANs. The options to output text files and choose folders to scan were all very helpful and allowed us to use PANscan efficiently in our environment.

My encounter with each person has been so outstanding that I just wanted to let you know what a super job you are doing. Whatever you are doing to train your people is working. Keep up the good work! Thanks to everyone for making my time spent with you so helpful and pleasant!

Quick and useful. I couldn't believe that Mobile found a few errors. I now need to fix them! Very glad to have this!

PANscan runs light on our system. The search criteria detects the card info from all types of files and it's easy to transfer between clients. It’s very user friendly and easy to navigate.

Our experience with SecurityMetrics, from initial discussions, to planning, to implementation was very well organized, detailed, and ultimately achieved our PCI directive in the shortest timeframe possible. SecurityMetrics worked diligently and respectfully throughout the process – even working over what was expected to ensure SuitePay met its goals.

Quick and easy to use. The app downloaded and installed very quickly. The scan only took about twenty seconds to complete and came back with easy to review results. I fixed two of the six found vulnerabilities before running a second scan which now shows four vulnerabilities remain. Solid app.

Maintaining PCI compliance is extremely important with large scale ecommerce applications. SecurityMetrics makes the process of getting compliant extremely easy. I'd highly recommend them to anyone looking to build and maintain a secure environment.

PCI seems daunting - regardless of who you are - SecurityMetrics deployed professional, reliable and trustworthy people who enabled us to not only get through the process with ease, but also to educate us how to manage, control, and implement our strategy in the future.

The relevance of ensuring proper ecommerce website security and protecting card holder data continues to be paramount for our organization, and we could not manage this process better without the reporting tools and excellent technical expertise provided by SecurityMetrics.

I loved SecurityMetrics. They have the best resources when it comes to PCI and HIPAA compliance and their customer service is unmatched.

I want to thank SecurityMetrics for providing a valuable service of helping and guiding our merchants through the process of PCI compliancy. Our merchants have experienced very professional and hands-on service from your team with enrolling and certification processes.

I am quite impressed with your UI and your demystification of PCI choices and criteria. I've been steeping in PCI since 1.0, and this is the most user-friendly and clear presentation I've seen for merchants with little or no PCI understanding. Kudos!

I've worked with SecurityMetrics on a number of websites and I've found your company to be of the highest professional standard. I've also had some excellent, caring, and patient help with many a difficult security scan.

Having SecurityMetrics thoroughly test our application through manual penetration testing helps us find logic and design flaws that we wouldn’t have found due to groupthink.

I found that working with SecurityMetrics was well worth my time. I gained very valuable information. We have advanced our HIPAA compliance and will continue to. The SecurityMetrics support advisor was patient, explained things very well and answered any questions I had on the requirements. I feel my time was very well spent.

I appreciate the expert help from SecurityMetrics as our office worked through understanding HIPAA regulations. The staff was knowledgeable and very helpful. The validation process went off without a hitch!

As a business owner, it's hard to wear all the hats, and as a dentist I want to be removed from the technology in my office that is not patient-oriented. SecurityMetrics Pulse gives me peace of mind knowing that my patients' information is being protected, and that's just one less thing I have to worry about.

HIPAA and security compliance is definitely the most confusing part of my job, but SecurityMetrics took the time to break it down and make it easier for me to put a plan in place. Now our practice is on the road to compliance. If you're not working with SecurityMetrics yet, you should be.

Easy to follow instructions to complete training. I feel our business is more secure after the training.

After dealing with a number of QSA auditors, we found SecurityMetrics offered the most helpful and practical PCI advisement. We are delighted to work with them as we continue to strengthen our PCI environment.

[GDPR Defense] was simple and easy and not expensive for my company. With the help of SecurityMetrics we completed it with no hassle. Thank you [for the] technical help.

Great help in training employees and managers.

Great app. The app let's me rest assure that my sensitive information is safe on my phone.