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Compliance and Technical Support are our two main customer service centers.
The SecurityMetrics call center has won Utah's coveted Best of State for Best Customer Servicing, the prestigious Gold Stevie Award for Sales and Customer Service, and a Bronze Stevie Award for Contact Center of the Year.
The average time until a call is picked up is six seconds. SecurityMetrics agents are global-friendly and speak several languages, such as Spanish, French, German, Italian, and Portuguese.
All too often, customer support means outsourced call centers, 9-5 business hours, or "press 2 for more options." This experience frustrates customers. With the largest in-house call center in the data security and compliance industry, thoroughly trained agents are ready to assist you with your needs.
SecurityMetrics evaluates customer satisfaction with call recordings, escalation percentages, customer surveys, and feedback. Customer service representatives go through weekly audits and coaching to ensure quality and customer excellence, and as a result, our escalation average is less than .009 percent.
I appreciate the expert help from SecurityMetrics as our office worked through understanding the HIPAA regulations. The staff was knowledgeable and very helpful. The validation process went off without a hitch!
SecurityMetrics has provided our clients with a high level of expertise, professionalism and service for PCI compliance...SecurityMetrics takes the complexity of PCI compliance and then rolls it into a simplified process.
SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.
SecurityMetrics was very kind and patient with me when reporting my PCI compliance. My agent spent a great deal of time with me so I felt confident and comfortable. I feel they went above and beyond. Thank you SecurityMetrics!
