Call Center

About Our Call Center

About Our Call Center
 

We distinguish our company by our premium level of customer service. We have helped over 1 million organizations manage data security and compliance and can help you too.

Compliance and Technical Support are our two main customer service centers.

  • Compliance agents are the educators. They help businesses understand their compliance requirements with the ultimate goal of simplifying the entire process.
  • Technical Support agents are the nerds. For 24 hours a day, 7 days a week, and 365 days a year, these agents help customers with account administrate issues and assist customers through their technical data security and compliance questions.

We Simplify

By engaging with an upfront, trained, experienced support agent, our customers don't have to worry about the complexity of data security or technical compliance requirements. Our agents are specifically trained to educate and assist small and medium businesses with their organizational security.By engaging with an upfron

We're Ready Whenever You Are

We understand that business owners are busy, and shouldn't have to wait for answers to PCI, HIPAA, and data security questions. Our agents are ready to help every step of the way. Not only do we provide 24/7/365 assistance, but we do it fast. Our average speed to answer incoming phone calls is less than 6 seconds!

We're Different

All too often, customer support means outsourced call centers, 9-5 business hours, or 'press 2 for more options'. While convenient for the company, we know those options just frustrate customers. With the largest in-house call center in the data security and compliance industry, live, thoroughly trained people are ready to assist you with your needs.

We're Global

SecurityMetrics' consultants are a team of global educators. Speaking languages such as Spanish, Italian, and Japanese (and over 10 more!), agents expand the company's reach beyond North America to contact businesses in 173 countries as diverse as Argentina, Kenya, and Turkey.

We're Winners

SecurityMetrics call center has won Utah's coveted Best of State for Best Customer Servicing, the prestigious Gold Stevie Award for Sales and Customer Service, and a Bronze Stevie Award for Contact Center of the Year.

We're Nice

Friendly and informative customer service is in our nature. In addition to a service-oriented demeanor, SecurityMetrics hires employees based on an elevated skill set of professionalism, empathy, active listening, professional dialogue, and ability to acknowledge and resolve customer concerns. In fact, 94% of customers describe our representatives as 'friendly'.

We Improve

SecurityMetrics evaluates customer satisfaction with call recordings, escalation percentages, customer surveys, and feedback. Customer service representatives go through weekly audits and coaching to ensure quality and customer excellence, and as a result, our escalation average is less than .009 percent. 

Here's What Our Customers Are Saying

Kathy M., Dr. Mike Bloom

I appreciate the expert help from SecurityMetrics as our office worked through understanding the HIPAA regulations. The staff was knowledgeable and very helpful. The validation process went off without a hitch!

Craig L., CEO, Card/Pay

SecurityMetrics has provided our clients with a high level of expertise, professionalism and service for PCI compliance...SecurityMetrics takes the complexity of PCI compliance and then rolls it into a simplified process.

Ryan M., Business Services Specialist, North Valley Bank

SecurityMetrics has been an asset to our organization relating to PCI DSS requirements. SecurityMetrics truly understands portfolio management and impact to the merchant. The merchant experience is remarkable; their organization is aligned to give consistent professional customer service with virtually no queue/hold time.

Billye Jo R., Effingham Surgical Associates

SecurityMetrics was very kind and patient with me when reporting my PCI compliance. My agent spent a great deal of time with me so I felt confident and comfortable. I feel they went above and beyond. Thank you SecurityMetrics!

Jen

Robbi

Everyone's Needs Are Different

We have the tools to help you reach compliance and increase PHI security.

HIPAA/HIPAA Small Practices/blue-bg-lock