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Call Center

About The SecurityMetrics Call Center

About The SecurityMetrics Call Center

SecurityMetrics call center agents are committed to getting customers the correct answers, fast.

To reach Support, call:

  • US: 801.705.5700
  • Canada: 877.705.6070
  • UK: 0203.014.7825

Get Compliance Assistance

Compliance and Technical Support are our two main customer service centers.

  • Compliance agents are educators. They help businesses understand their compliance requirements with the ultimate goal of simplifying the entire process.
  • Technical Support agents are the experts. For 24 hours a day, seven days a week, and 365 days a year, these agents help customers with account administrate issues and assist customers with their technical data security and compliance questions.

Experience Award Winning Customer Service

The SecurityMetrics call center has won Utah's coveted Best of State for Best Customer Servicing, the prestigious Gold Stevie Award for Sales and Customer Service, and a Bronze Stevie Award for Contact Center of the Year.

The average time until a call is picked up is six seconds. SecurityMetrics agents are global-friendly and speak several languages, such as Spanish, French, German, Italian, and Portuguese.


Speak With An Experienced Agent

All too often, customer support means outsourced call centers, 9-5 business hours, or "press 2 for more options." This experience frustrates customers. With the largest in-house call center in the data security and compliance industry, thoroughly trained agents are ready to assist you with your needs.

SecurityMetrics evaluates customer satisfaction with call recordings, escalation percentages, customer surveys, and feedback. Customer service representatives go through weekly audits and coaching to ensure quality and customer excellence, and as a result, our escalation average is less than .009 percent.