By engaging with an upfront, trained, experienced support agent, our customers don't have to worry about the complexity of data security or technical compliance requirements. Our agents are specifically trained to educate and assist small and medium businesses with their organizational security.
We understand that business owners are busy, and shouldn't have to wait for answers to PCI, HIPAA, and data security questions. Our agents are ready to help every step of the way. Not only do we provide 24/7/365 assistance, but we do it fast. Our average speed to answer incoming phone calls is less than 6 seconds!
All too often, customer support means outsourced call centers, 9-5 business hours, or 'press 2 for more options'. While convenient for the company, we know those options just frustrate customers. With the largest in-house call center in the data security and compliance industry, live, thoroughly trained people are ready to assist you with your needs.
SecurityMetrics' consultants are a team of global educators. Speaking languages such as Spanish, Italian, and Japanese (and over 10 more!), agents expand the company's reach beyond North America to contact businesses in 173 countries as diverse as Argentina, Kenya, and Turkey.
SecurityMetrics call center has won Utah's coveted Best of State for Best Customer Servicing, the prestigious Gold Stevie Award for Sales and Customer Service, and a Bronze Stevie Award for Contact Center of the Year.
Friendly and informative customer service is in our nature. In addition to a service-oriented demeanor, SecurityMetrics hires employees based on an elevated skill set of professionalism, empathy, active listening, professional dialogue, and ability to acknowledge and resolve customer concerns. In fact, 94% of customers describe our representatives as 'friendly'.
SecurityMetrics evaluates customer satisfaction with call recordings, escalation percentages, customer surveys, and feedback. Customer service representatives go through weekly audits and coaching to ensure quality and customer excellence, and as a result, our escalation average is less than .009 percent.