Silvercreek Family Dentistry

Background

Silvercreek Family Dentistry strives to provide excellent dental care and customer service. Part of that excellence is the desire to protect sensitive patient data and maintain customer trust. Desiring to increase its data security posture, Dr. Tyson Gundersen found a reputable partner to assist with PCI and HIPAA compliance

“For my busy dental practice, the biggest thing SecurityMetrics provided was peace of mind. Patient care is the most important part of my job. I don’t always think about the potential for data breach in my practice because I am focused on patient care. SecurityMetrics has taken all the headache and worry out of protecting my patients’ data. I am confident that my patients’ private information is secure.”
– Dr. Tyson Gundersen
Silvercreek Family Dentistry

Challenges You Faced with Data Security and Compliance

• I purchased my practice with current computer system and continued utilizing the service that was already in place.
• I was never able to get a clear answer on what I was paying for and what the service was doing to protect my patients’ information.
• As a dentist office, I don’t have time to fumble around with the technology and the computer systems are much too complicated for my office manager or staff to take care of.
• I honestly didn’t know what PCI compliance was. I felt like my previous managed services provider just wanted me to purchase top of the line computers and didn’t care what I understood.
• I didn’t know what to do if my network went down, but I still needed to process cards or input patient data.

Resolving Challenges with SecurityMetrics

• SecurityMetrics helped me identify issues with outdated machines and helped me develop a plan to become PCI and HIPAA compliant.
• SecurityMetrics provided excellent customer service and made the transition from my previous managed services provider easy.
• Working with SecurityMetrics has been great because they took time to understand my environment, customized rules to my unique processes, sent the security equipment, and provided instructions to my IT help.
• SecurityMetrics notifies me if there are any attacks on the network and is there to assist if any problems arise.
  

Goals Achieved Working with SecurityMetrics

• Developed a clear path to PCI and HIPAA compliance.
• Have peace of mind that my patients’ sensitive data is secure.
• Found a partner in data security and compliance that values clear communication and customer service.